FAQ

In which countries can I shop Andrea Amores?

You can shop from anywhere in the world.

How many languages is it possible to browse in?

The browsing languages are Spanish and English.

Which is the Andrea Amores shipping system?

Andrea Amores counts with two different ways of shipping: 

Fast Delivery

It is only available in Spain. We offer the services of a shipping company (24 h/ bussiness day)
If you need your products as son as posible, this is the better option.

Correos (Certified Mail)

Through this option we ship worldwide. (You must check the Shipping conditions for more details)
If you live in Spain, this is the best option If you don’t mind waiting a little bit more.

How can I pay in Andrea Amores?

You can use Credit Card or PayPal. 

Do you restock out-of-stock items?

If you are interested in buying an out-of-stock item, write us an email telling us which piece you are interested in. We will restock it as soon as posible and you will recieve and email with the restocked product.

Can I track my order?

Yes, you can track your order status in real time. If you go to your shipping confirmation email, you will find a tracking number and a link to the tracking website.

How can I be sure that I've made my purchase correctly?

Once you have finished your order, you will receive a confirmation email.
You will be able to use this email to track your purchase and as a receipt in case it needed to be changed.
If you do not receive the email, contact us: info@andreaamores.com

Can I cancel my order?

Yes. You will be able to cancel your order as long as your purchase is not sent. Send us an email to info@andreaamores.com for any cancellations and we will inform you about it. 

What should I do if I receive a faulty item?

In Andrea Amores we always ensure that the sent products are in perfect condition but, in the rare event of receiving a faulty item, please write us an email: info@andreaamores.com.

What should I do if I receive an incorrect item?

If you were to accidentally receive an item that you did not order, please write us an email: info@andreaamores.com.

Can I change my purchase once I have recieved it?

You can change any of the purchased products, If you shop equal or superior priced items.
You will be able to do it during the following 15 days since you recieved your confirmation email (Both included). We do not refund money. Pieces recieved out of the 15 days, will not be changed.
If you want to change your purchase, you must send the piece/s in its original packaging to our office: C/Pi, 4 bajos 2, 08002 Barcelona.
In these kind of cases, we do not take care of shipping expenses.

¿How can I preserve Andrea Amores pieces?

Every Andrea Amores piece is made of Sterling Silver 925 or gold plated Sterling Silver 925 (1 micron) so pieces must be treated carefully.
You should avoid using perfumes, cosmetic or abrassive products, it will damage its color.
You should not wet gold plated pieces in order to precieve their color.
You should not graze gold plated pieces.
You should clean the pieces with a cloth.
We recommend you to keep the pieces inside special cloth bags.
If you have any more questions, please le tus kow by writting us an email: info@andreaamores.com

Can I repair an Andrea Amores piece

Yes, we count with a repair shop so, if any of your pieces need to be repaired, please let us know by writting us an email: info@andreaamores.com